Front Desk / Customer Service Representative - PART-TIME at Goldfish Swim School - Marlborough

Job Title: Front Desk Customer Service Representative Reports to: General Manager/Sales & Service Manager FLSA Status: Non-Exempt
Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Perks & Benefits:

• Growth opportunities
• Flexible schedule
• Competitive Pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• Monthly paid training

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must be open to cross training and teaching swim lessons
• Must be at least 18 years of age or older

Duties and Responsibilities include the following, other duties may be assigned.

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.

Certifications and licenses: Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided.