Front Desk at La Cross Dental

Join Our Dental Team as a Front Desk Associate!
???? Madison County, IL (Edwardsville / Glen Carbon area)

Are you friendly, organized, and love helping people? We’re looking for a Dental Front Desk Associate to join our growing dental team! In this key position, you’ll be the first point of contact for our patients—greeting them with a smile, managing front office operations, and creating a welcoming atmosphere that reflects our commitment to exceptional care.

We offer competitive compensation, benefits packages with PTO, paid holidays, employer-paid life insurance, and 401K with employer matching

Job Responsibilities

• Working as the first face and point of contact for patients in the office and on the phone

• Providing excellent customer service (patient experience)

• Excellent time management and organizational skills, and can easily adapt to changing priorities and handle a fast-paced environment

• Greeting patients, and communicating payments and any follow-up instructions or appointments needed

• Scheduling, rescheduling, canceling appointments

• Preparing daily schedules and patient charts for staff

• Verifying insurance and communicating with insurance companies

• Showing genuine care and compassion to all patients, and collaborating or handling additional office tasks to assist team members and help ensure a smooth-running office

Job Requirements

- Dental Experience!

- Proven experience in a front desk or customer service role.

- Excellent verbal and written communication skills.

- Strong organizational and multitasking abilities.

- Professional appearance and attitude.

- Ability to handle stress and remain calm under pressure.

- Strong problem-solving skills and attention to detail.

- Ability to work independently and as part of a team.

- Customer-focused with a friendly and welcoming demeanor.

- Basic knowledge of administrative and dental procedures.

- Ability to maintain confidentiality and adhere to company policies.

Core Values Integrity

– Do the right thing, even when it is hard. Honesty

– Keep your promises. Commitment is an action. Engagement

– Be present for one another and our patients. Respect

– Treat people how THEY want to be treated. Fun

– Enjoy your experience!