Front Desk Manager at Shades of Grey HR

Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest?

We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.

Why You’ll Love It Here:

• Competitive Pay: $12–$15 per hour (flexible based on experience)
• Sign-On & Retention Bonuses:
  • $300 after 90 days
  • Additional $500 after 180 days
  • $1,000 anniversary bonus after 1 year, increasing by $1,000 each year thereafter
• 5 to 5.5-day workweek, including weekends and second shifts
• Real growth opportunities – we promote from within!

What You’ll Do:

• Lead and manage front desk operations, ensuring seamless guest check-in and check-out
• Handle guest concerns and resolve issues quickly and professionally
• Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
• Maintain strong cash handling procedures and front desk reporting
• Generate sales leads and support block bookings for group stays and meetings
• Monitor guest satisfaction through feedback and online reviews

We’re Looking For Someone Who:

• Has 6+ years of food industry experience (fast food or casual dining preferred)
• Is a quick problem-solver, calm under pressure, and always guest-focused
• Can work weekends and second shifts reliably
• Is comfortable using POS and hotel reservation systems (training provided)

Perks & Benefits:

• Paid vacation begins after one year, with a minimum of 5 days
• Paid sick leave and holiday pay (at 1.5x for major holidays)
• Employee room discounts at participating properties