Front Desk Manager at The Alida Hotel

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks:

-Assist in training and holding team members accountable.

-Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards

-Resolve guest inquiries and/or concerns quickly, efficiently and courteously

-Maintain open interdepartmental communication

-Assist management with scheduling needs as assigned.

-Conduct regular checks of service to identify any areas of improvement.

-Process cash or credit card payments and maintain a balanced account.

-Monitor rooms throughout allotted shift time, ensuring accuracy.

Requested Capabilities:

-Prior experience in a hotel environment preferred.

-Prior experience working with a hotel reservation software system highly preferred.

-Excellent communication skills; approachable, personable and courteous.

-Guest-first attitude and approach

-Knowledge of the property, amenities and surrounding area

-Lead and motivate team members.

-Prior experience of hotel operation systems (Lightspeed, Hotsos, Birchstreet, etc) preferred.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance