Front Desk & Operational Supervisor at Think Academy US

Location: San Jose, CA (may be required to commute to the Los Altos site)

Type: Full-Time | 30-40 hrs/week (Tuesday–Sunday)

Compensation: $30–$35/hour (Based on experience)

Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector

Think Academy is looking for a highly motivated and service-oriented Front Desk & Operations Supervisor to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.

• Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization.
• Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations.
• Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling.

• Lead and coordinate a small front desk team, ensuring professionalism, and consistent service standards.
• Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction.
• Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic.
• Help improve front desk SOPs, service scripts, and customer feedback loops.

• Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics.
• Assist with new campus site setup and operational readiness.
• Monitor student attendance, teacher class reports, and ensure post-class procedures are completed.
• Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team.

• 1-3 years experience in working in education institution
• Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments.
• Capable of leading a team and coordinating cross-functional work.
• Highly organized, detail-oriented, and proactive in solving problems.
• Experience in administrative, customer service, or educational support roles will be a plus
• Bilingual (English + Mandarin) is required.
• Availability to work weekends and evenings during program periods is required.

• A leadership role in one of the Bay Area's fastest-growing education brands.
• Structured development path toward Campus Operations Manager or Academic Services Lead.
• The opportunity to work closely with experienced educators and school operators.
• A mission-driven culture that values student outcomes, customer experience, and team growth.