Front Desk Receptionist - Sweetgrass Plastic Surgery & Med Spa at GVO Partners

At Sweetgrass Plastic Surgery, we combine advanced medical aesthetics with a luxury spa experience. Our mission is to help clients look and feel their best — through excellence, care, and genuine hospitality.

We’re seeking a friendly, professional, and highly organized Front Desk Receptionist / Patient Services Representative to be the welcoming face of our medical office. If you have strong customer service skills, enjoy helping people, and thrive in a fast-paced environment, we’d love to meet you.

You’ll handle patient check-ins, scheduling, phone calls, and administrative support, helping to ensure every patient enjoys a smooth, positive experience from start to finish.

Front Desk & Patient Care

• Greet and check in patients with warmth and professionalism.

• Provide excellent customer service while managing patient flow.

• Verify and update patient information in our system accurately.

• Monitor the waiting room to ensure comfort and communicate delays.

Scheduling & Communication

• Answer and route incoming phone calls in a friendly and professional manner.

• Schedule appointments, confirm visits, and coordinate with clinical staff.

• Communicate clearly with patients, providers, and teammates.

Administrative Support

• Maintain medical charts, patient files, and records.

• Assist with data entry, filing, and basic office organization.

• Use Microsoft Word, Excel, and scheduling software as needed.

• Support team members with general office duties and special projects.

✅ Minimum 2 years’ experience in customer service, administrative, or front desk/reception roles (medical, dental, spa, or similar preferred).
✅ High school diploma or equivalent required.
✅ Computer proficiency, especially with Microsoft Word, Excel, and scheduling systems.
✅ Strong communication, listening, and organizational skills.
✅ Professional and empathetic demeanor when interacting with patients and colleagues.
✅ Must be eligible to work in the United States and able to work on-site (not remote).

• 401(k) matching

• Dental, Health, and Vision insurance

• Paid time off (PTO)

• Supportive and collaborative work environment

• Monday to Friday

• Weekend availability as needed

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