Front Desk Receptionist at Utah Legal Services

Position Summary

The Part-Time Receptionist serves as the first point of contact for clients, visitors, and callers at Utah Legal Services. This role is essential in creating a positive and welcoming experience. Responsibilities include managing the front desk, answering and directing incoming calls with care and professionalism, providing exceptional customer service, and supporting administrative tasks to help our office run smoothly. As a key member of our team, the receptionist helps ensure that each person feels respected, supported, and heard from the very first interaction.

Key Responsibilities

• Open the office at the beginning of the day, ensuring all systems and spaces are prepared foroperations.
  
• Review voicemails and return callsin a timely manner.
  
• Greet clients and visitors warmly and direct them to theappropriate personnelor meeting rooms.
  
• Maintain a professional and welcoming reception area.
  
• Answer, screen, and forward incoming phone calls in a courteous andtimelymanner.
  
• Respond to general inquiries or route them to theappropriate department.
  
• Provide basic andaccurateinformation to clients calling Statewide reception
  
• Schedule appointments andmaintainthe firms calendar.
  
• Assistwith filing, photocopying, scanning, and data entry.
  
• Receiving, scanning, and uploading incoming mail.
• Distributemail and packages toappropriatestaff members.
  
• Print and send outgoing mail.
  
• Assistclients with intake forms or other documentation as needed.
  
• Handle confidential client information with discretion and in compliance with the firms policies.
  
• Ensure the reception area isclean and stocked with necessary supplies, such as brochures and forms.
  
• Monitor and restock office,breakroom, and supply room as needed.
  
• Close the office at the end of the day, securing the premises and ensuring all equipment is properly shut down.
  

Qualifications

• High school diploma or equivalent required.
  
• Spanish speakingpreferred but not required.
  
• Previousexperience in a receptionist or administrative role preferred.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
  
• Capable of using de-escalation skills when interacting with difficult applicants.
• Strong verbal and written communication skills.
  
• Ability to maintain professionalism and confidentiality at all times.
  
• Excellent organizational skills and attention to detail.
  
• Ability to work independently and prioritize tasks effectively.
  
  

WorkSchedule

• Remote:Monday 9:00AM 3:00 PM
  
• Inthe Office: Tuesday, Wednesday, and Thursday, 9:00AM 3:00 PM.

FLSA Status:This is part time non exempt position.

Physical Requirements

• Ability to sit for extended periods and perform repetitive tasks, such as typing.
  
• Occasionally lift and move office supplies or files up to30 pounds.

Reports to: Lead Receptionist & Mail Coordinator

Compensation: $18 per hour

About Utah Legal Services
Our mission is to protect the rights of the disadvantaged and persons of limited means through legal representation, advocacy, and education.

Equal Justice Under Law is one of our nations most basic principles. However, economic realities often leave these promises unfulfilled. This is where Utah Legal Services comes in. Since our inception as a nonprofit in 1976, ULS has been committed to making equal justice a reality by providing free services in civil legal matters. Last year, ULS assisted over 9,000 clients with legal issues related to their basic needs, such as housing, family safety, and income security. More than 70 attorneys and legal professionals, working remote and in person, deliver client services from four regional offices in Ogden, Salt Lake City, Provo and St. George. Join our team and help us level the playing field for low- income Utahns, ensuring everyone has a voice in the legal system.

Equal Employment Opportunity Statement
Utah Legal Services believes that equal opportunity of all employees is important for the continuing success of our organization. In accordance with state and federal law, this nonprofit will not discriminate against an employee or applicant for employment because of race, disability, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, or veteran status in hiring, promoting, demoting, trainings, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation.