Front Desk Relief Supervisor at Peppermill & Western Village

The Front Desk ReliefSupervisor assists the Hotel Shift Manager or Supervisor by effectively managing the hotel inventory and provide direction and assistance to employees.

Duties:

• Ensure efficient and professional guest-focused experience during registration, check-out, and over-the-phone interaction.
• Support front desk associates in resolving guest challenges/complaints as needed.
• Observe front desk associates to ensure that established procedures are followed.
• Assist with maximizing revenue with suite upgrades and rate integrity.
• Assist on the front line as needed.
• Assist in maintaining same day inventory and selling strategies.
• Assist with the Hotel Night Audit ensuring it is completed accurately.
• Ensure all required reports and forms are completed daily.

Qualifications:

• High school diploma or G.E.D.
• Minimum of one year Front Desk experience.
• Two or more years of customer service experience.
• Must be able to work independently and perform well under pressure.