Front Desk Representative at Homeboy Industries

Background
Homeboy Electronics Recycling (“HBR”) is a certified and award-winning social enterprise offering nationwide service for the proper disposal and management of IT assets. As one of the few R2 (Responsible Recycling) and B Corp certified companies in the world, we are committed to the highest possible standards for electronics reuse, e-waste recycling, and the destruction of sensitive data. Each year we refurbish thousands of computers and divert millions of pounds of electronics away from the landfill while creating jobs for people facing systemic barriers to employment. We are part of Homeboy Industries (“HBI”), the largest gang rehabilitation and re-entry program in the world and recipient of the 2020 Hilton Humanitarian Prize.

Summary
This position serves as the first point of contact for potential and current Homeboy Electronics Recycling customers. This role is responsible for greeting visitors, answering and directing phone calls, and managing administrative tasks such as scheduling appointments and handling mail. This role is crucial for creating a positive first impression and ensuring smooth office operations.

Responsibilities

• Answer main phone line and website chat, helping customers with general inquiries and directing specific inquiries to appropriate colleagues
• Greet and help customers/visitors when they enter the office and with store operations
• Organize receipts and assist with expense reports
• Scan and file paperwork
• Receive, sort, and distribute daily mail/deliveries
• Help prepare for and take notes in team meetings
• Schedule meetings and update calendars
• Support customer tours, audits, lunches, etc.
• Assist team members with computer usage and company trainings
• Help organize and manage supplies
• Assist with maintaining a clean and presentable business
• Other projects and duties, as assigned

Basic Qualifications/Requirements

• Minimum one year of successful administrative experience
• Strong oral and written communication skills, with excellent customer service
• Proficient with Google Suite (Docs, Sheets) and Microsoft (Word, Excel) applications
• Extremely organized with a high level of attention to detail
• Ability to problem solve and multitask, while remaining friendly and professional
• Ability to work both independently, with initiative, and as an effective member of a team
• Willingness to learn and grow

Additional Position Information 

• Classification: Non-Exempt (Hourly), according to FLSA guidelines.
• Benefits: Medical, Dental, Vision, 401K
• Other: This position may include occasional travel within the greater Los Angeles area and elsewhere in California or other states. Occasional evening or weekend availability may be necessary.
• Work Conditions: Shared office environment.
• Physical Requirements: Regular standing and sitting at a desk, use of computer, and occasional lifting of approximately 10-25 pounds.

$18 -$19/ hr

This job description may not cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Activities and responsibilities may change at any time.
 

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