Front Desk Supervisor - 3Rd Shift at Hilton Chicago Magnificent Mile

The Hilton Chicago Magnificent Miles is hiring a 3rd shift Front Office Supervisor. We have a great opportunity to join our hotel as a Front Office Supervisor. The Front Office Supervisor assists the Director of Rooms and the Assistant. Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction. This position is a Full-Time position

$28.17 per hour

Essential Job Tasks:

• Assists in the operations of the Front Desk by supervising all Guest Service associates.
• Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
• Fills in at the Front Desk during busy periods or when staff needs dictate, in addition to the 3rd shift.
• Performs other duties as assigned by management.

Other Tasks:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Strong guest service skills.
• Hilton OnQ system experience preferred.
• Supervisory experience preferred.
• Ability to work the 3rd shift regularly and assist other shifts as the need may arise (1st, 2nd, mid).

Just off the Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, you can reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park. Enjoy the views of Lake Michigan from our top-floor pool and fitness center. Employee-discounted parking is available if needed. Employee room discounts are an excellent benefit when traveling. GF Benefits are offered after 60 days of hire and start on the 1st of the following month: Medical, Dental, Vision, Supp Life Insurance, short-term disability, Accident plan, Hospital Indemnity Plan, critical illness, identity theft, and legal plan if you should elect them. Employee Contributions are required for these plans. This is a great place to work!