Front Desk Supervisor - Ft at Doubletree by Hilton Colorado Springs

The DoubleTree by Hilton Colorado Springs is hiring a Front Desk Supervisor. This is a full-time position. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

$17.50 - $18 hourly

Essential Job Tasks:

• Assists in the operations of the Front Desk by supervising all Guest Service associates
• Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
• Fills in at the Front Desk during busy periods or when staffing needs dictate
• Performs other duties as assigned by management

OTHER TASKS

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Working Conditions

Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.

• Prior hotel front desk experience is required
• Hilton experience preferred
• Supervisory or extensive experience is ideal

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Sick Leave, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.