FRONT OFFICE COORDINATOR (Collaboratory) at Trinity Alliance of the Capital Region

Founded as a settlement house in 1912, Trinity Alliance of the Capital Region, Inc., offers a wide variety of resources and support tailored to meet the unmet needs of children, individuals, and families in the community we represent. From parenting and reading classes to food pantries, anti-violence initiatives, housing assistance and much more, Trinity seeks to comprehensively strengthen our community in ways where it needs it, when it needs it and how it needs it. In short, we fill gaps. We listen. We learn. We care. We take action! Trinity Alliance values: Collaboration, Growth, Justice, & Compassion.

Our Mission

To strengthen and support our community by providing comprehensive, compassionate services in partnership with our neighbors.

Our Vision

Trinity Alliance of the Capital Region will be a responsive agent for change, growth and healing, a community hub that not only leads but listens.

Position Summary

The Front Office Coordinator serves as the first impression of the Collaboratory space. This individual will greet all guests upon their arrival and connect them to the appropriate contact or resource. The Front Office Coordinator will possess excellent communication and customer service skill sets. This position is responsible for making visitors feel welcome, comfortable, safe and well served. This individual must be able to provide solutions to guests' problems and concerns in a diplomatic, action-oriented manner.

Key Responsibilities:

• Greet all guests as they enter the building, sign them in, and direct them to the appropriate program.
• Facilitate new client intakes, registrations, and assessments as applicable.
• Coordinate room reservations and maintain a collaborative shared calendar for all on site staff.
• Assist with client resource navigation and the facilitation and follow through of referrals.
• Answer and direct phone calls to the appropriate staff member and assist with client navigation as applicable.
• Provide general information and assistance to the public.
• Maintain timely and accurate documentation in relevant electronic and paper-based forms.
• Enforce all administrative procedures (e.g. vendor sign in) and postings distributed throughout agency.
• Maintain cleanliness in the reception area at all times.
• Receive, distribute, and prepare outgoing mail.
• Ensure office supplies are well stocked and re-ordered when necessary.
• Maintains entryway pamphlets and referral documents and marketing/outreach materials
• Assist staff with other projects and responsibilities as assigned by supervisor.
• Complete mandatory training requirements. Compliance with mandatory training requirements is necessary for continued employment.
• Other duties as assigned.

Qualifications/Preferred Skills

• High school diploma or equivalent
• At least three years of positive work history
• Basic computer skills

We are deeply committed to you and all our employees. You will also have opportunities for professional training and advancement within our organization.

Salary $17.00 - $18.50 per hour (35 hours per week).

In addition to a competitive salary, you will enjoy a range of valuable benefits, including 14 paid holidays, health insurance starting at the beginning of your first full month of employment, and immediate accrual of sick leave. Personal time will also be available from your first day on the job.