Front Office Coordinator, PRN at University of Maryland Medical System

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

We are seeking a detail-oriented and efficient Front Office Coordinator (PRN) to join our healthcare team in Easton, United States. In this role, you will be responsible for managing the front desk operations and ensuring smooth patient flow in our facility on an as-needed basis.

• Greet and check-in patients, verifying their information and insurance details
• Schedule and manage appointments using our electronic scheduling system
• Answer phone calls, respond to inquiries, and direct calls to appropriate departments
• Maintain a clean and organized reception area
• Collect and process patient payments and co-pays
• Assist with medical records management and filing
• Coordinate with clinical staff to ensure efficient patient flow
• Perform general administrative tasks such as data entry, faxing, and scanning documents
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• Assist with other administrative duties as assigned

• High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred
• Previous experience in healthcare front office or administrative roles preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency in MS Office and familiarity with electronic scheduling software
• Knowledge of medical terminology and understanding of healthcare operations
• Familiarity with medical insurance and billing processes
• Customer service-oriented with a professional demeanor
• Ability to work flexible hours, including evenings and weekends as needed
• Medical office certification (e.g., Certified Medical Administrative Assistant) a plus
• Detail-oriented with a commitment to accuracy and efficiency
• Ability to maintain patient confidentiality and comply with HIPAA regulations

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range:  $17-$25.99
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide