Front Office Manager - Hotel at AlohaHP

Location: Los Angeles, CA
Industry: Hospitality / Hotel Management
Employment Type: Direct Hire

Overview:
A high-end hospitality group is hiring an experienced Hotel Front Office Manager to lead its guest services operations at a flagship Los Angeles hotel. This property serves a mix of business, entertainment, and international guests - and is preparing for increased demand due to high-profile upcoming events like the 2026 FIFA World Cup and the 2028 Olympics. If you are a hands-on leader with a strong sense of guest experience, team building, and operational excellence, this is your chance to make your mark in one of the most dynamic hotel markets in the country.

As Front Office Manager, you'll oversee the front desk, concierge, and guest services team, ensuring that every guest receives a five-star welcome and seamless check-in/out experience. You'll be the liaison between departments including housekeeping, F&B, and engineering to resolve guest concerns, meet VIP expectations, and maintain room availability and accuracy. A focus on training, staff morale, and efficiency will be key to your success.

Key Responsibilities:

• Manage all aspects of front office operations including check-in, check-out, and guest inquiries

• Train, schedule, and mentor front desk agents, night auditors, and concierge team

• Ensure consistent delivery of high-quality service and guest satisfaction metrics

• Handle escalated guest issues with professionalism and poise

• Oversee billing accuracy, cash handling, and room inventory via PMS

• Collaborate with other departments to deliver coordinated, guest-first experiences

• Report key metrics, resolve staffing challenges, and implement improvement strategies

Required Qualifications:

• 2+ years of hotel front desk or front office management experience

• Proficiency in property management systems (Opera, OnQ, or similar)

• Excellent interpersonal, conflict resolution, and organizational skills

• Ability to lead teams in high-traffic and high-pressure environments

• Flexible availability including weekends, holidays, and peak seasons

Perks & Benefits:

• Full healthcare, paid time off, and employee lodging discounts

• Strong advancement potential into hotel operations or AGM roles

• Be part of a hospitality team preparing for international-scale events

• Work in a vibrant, diverse environment in the heart of Los Angeles

What We Offer:

• Competitive Compensation, Medical, Dental, Vision, 401k, PTO/Holidays