Front Office Medical Assistant - Part-time at Actalent

Job Title: Front Office Medical Assistant

Job Description

We are seeking a flexible, dedicated, and professional Front Office Medical Assistant to join our team. The primary function of this role is to serve patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. The ideal candidate will complete and update all required information, collect payments, and provide other information as requested. Additionally, this role involves discharging patients after their appointments and providing them with any pertinent information, including follow-up appointments.

Responsibilities

• Check-in patients upon arrival, updating demographics, insurance information, PCP, and pharmacy details. Collect co-pays and patient balances, provide consents for signatures, and distribute appropriate health questionnaires.
• Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and schedule follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients whose insurance is not active or PCP is not appropriate.
• Post patient charges and payments, and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and PA documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.

Essential Skills

• Active BLS certification
• Proficient in medical assisting and patient care
• Experience with multi-line phone systems and excellent phone etiquette
• Knowledge of medical terminology and electronic health records
• Proficient grammar, spelling, and verbal communication skills
• Ability to interact effectively and supportively with staff
• Excellent customer service skills

Additional Skills & Qualifications

• Knowledge of Pediatric procedures, policies, and protocols
• Ability to follow oral and written instructions
• Experience with computer systems, scanners, printers, and fax machines
• Bilingual abilities are a plus
• Experience in appointment scheduling and insurance verification

Work Environment

This role involves a patient-facing environment with a mix of in-office and remote work. The position requires indoor work with some travel (15%-20%) to other office locations as needed, with reimbursement per company policy. Medical Receptionist float staff will be assigned to multiple designated office locations as applicable. The role requires manual dexterity and the ability to lift or carry 10 lbs. or less. Work hours are Monday to Friday from 8:00 am to 5:00 pm, with Saturday shifts up to two times a month from 8:00 am to 12:00 pm.

Pay and Benefits

The pay range for this position is $33196.00 - $46883.00/yr.

Offers a comprehensive benefits package designed to support the health, welfare, and work-life balance of its employees. Here's a summary of what's included:
Employee Benefits Package

Medical, Dental, and Vision Insurance
Life and Disability Insurance Options
Retirement Savings Plan
Voluntary Benefit Options
Work and Life Benefits
Employee Discount Programs

Workplace Type

This is a fully onsite position in Ormond Beach,FL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] for other accommodation options.