Front Office Medical Phone Receptionist at West Des Moines OBGYN Associates, PC

Warm, outgoing, authentic, passionate and inspiring? Come join our team!

OVERVIEW

• Answering phones in a professional manner, and routing calls as necessary
• Provide excellent customer service
• Schedule/Reschedule appointments for patients according to established guidelines
• Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives
• Retrieve voicemail messages and route to appropriate staff
• Manage website email and portal requests
• Manage electronic patient correspondence with integrated messaging system
• Retrieve / manage electronic faxes through EMR system and route to appropriate staff
• Review signed HIPAA form for compliance
• Obtain / verify insurance eligibility prior to scheduling
• Shred confidential documents
• Assist office with administrative tasks as requested as time allows

SKILLS REQUIRED

• Good communication, organizational and multi-tasking skills
• Ability to adapt to changes in the workplace, duties and office policies
• General computer knowledge with high level skills to adapt to office software

EDUCATION