General Manager at 7th Street Burger - South Boston

Role: Full-Time Shop Manager

Initial hiring pay range (based on location, experience, etc.): Starting from $65,000.00 annually plus additional incentives – Total compensation with performance bonus can range from $65,000.00 to $100,000.00+

Benefits offered for all Full-Time Shop Manager:

• Medical, Dental, and Vision
• 401(k) With Employer Match
• Weekly Pay!
• Competitive pay + monthly bonus
• Unlimited PTO and Sick time
• Casual Work Attire

Company Description

At 7th Street Burger, we serve only the best tasting and most craveable burgers and fries. Our team make it happen and we love serving up a positive experience for community makes it all worthwhile. Our shop managers are an important part to our success and a key value to our rapidly growing Company. We all work with a sense of purpose and focus on our burgers, customers, crew, and communities. The future for 7th Street Burger’s growth is focused on serving the best burgers and being a national restaurant business in the United States.

Job Description

The Shop Manager is the leader of the shop’s 4-walls: Responsible for the strategic direction of their shop and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding 7th Street Burger’s culture standards for all crew and customers. The manager is focused on near-term, shop-level results which in turn create sustainable and long-term value for the company. 

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

Purpose of the position:

• Ensures overall financial success of the shop - Delivers high-performing and best-in-class operations by leading and inspiring all shop crew members, identifying areas of opportunity, holding accountability, and celebrating successes in the shop

• Directs and operates shop while leveraging, directing, and collaborating with corporate support and regional manager
• Collaborates with shop crew members to screen and hire best-in-class new shop crew members and terminates shop crew members including status change and payroll process
• Creates shop crew member work and training schedules
• Develops management-level shift leaders (acts as manager on duty when shop manager not present –opens and closes the restaurant, inventory orders, manages cash handling, etc…)
• Monitors profit and loss statements, develops and executes strategy in all areas of financial and operational performance
• Collaborates with regional manager in all personnel management of shop which include compensation, performance reviews, expense management, and sick time review and approvals 
• Provides insight and feedback to regional manager and team members on the effectiveness and usefulness of all shop programs, systems, and tools 
• Recognizes when potential gaps in support, processes, and/or tools for the shop exist and notify the appropriate parties for resolution 
• Conducts regular business reviews in conjunction with regional manager
• Maintains full responsibility for financial performance and is accountable to all aspects of the restaurants’ sales to profitability (EBITDAR)

General to the role:

• Ensures overall shop compliance to company standards, policies and laws
• Executes shift management meeting with team to ensure operations and safety standards
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
• Deploys shop crew members during a shift and provides exemplary customer service
• Authorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.)
• Ensures cleanliness of the restaurant and ensures the facility is in good working order
• Achieves and maintains continual training of the team
• Must complete all required 7th Street Burger company training programs
• Completes other duties as assigned

Qualifications - Requirements for Success:

• 2+ years’ experience in the restaurant industry with multi-unit leadership experience 
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing   
• Strong decision-making capabilities and able to deliver within tight deadlines   
• Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills   
• Able to work effectively and efficiently both independently and collaboratively   
• Able to recognize problems, set goals, create plans and convert plans into action to solve problems
• Able to measure performance, subjectively and objectively with a high level of emotional intelligence
• Action and results orientated with a strong commitment to quality and date-driven results  
• Able to see the “big picture” and focus on unit level performance concurrently 
• Able to work a varied schedule related to business needs including days, evenings, and weekends and travel as needed for work-related functions and training
• Able to manage all public dealings in a professional manner, consistent with 7th Street Burger’s policies and acts as a brand ambassador inside and outside the restaurant
• Required to live within assigned area and ability to travel when needed 
• Proficient in a variety of technology systems including Microsoft Office and Google Workspace and ability to learn and adapt to new systems quickly
• High school diploma or equivalent; Bachelor’s in related field preferred 
• Possess a valid driver’s license