General Manager at Sclafani's New York Bagels & Sandwiches

General Manager (GM)

Dallas, TX — Sclafani’s New York Bagels & Sandwiches (Luther Lane)

Full-time

• Must be available early mornings (opening shifts)

• Must work weekends (Saturday & Sunday)

Sclafani’s is a New York–style bagel and sandwich shop offering breakfast, lunch, and deli items. We pride ourselves on high-quality, fresh ingredients, excellent customer service, and a warm, community-oriented atmosphere. (As you may see on our site: we serve breakfast sandwiches, bagels with spreads, cold and hot lunch sandwiches, etc.) sclafanis.toast.site

The General Manager will be responsible for overseeing all daily operations, ensuring the store meets customer service, quality, and financial goals. The GM leads the staff, enforces standards, and acts as a key driver of growth and consistency across shifts — especially during the critical early morning and weekend periods.

• Oversee opening and closing operations (cash handling, inspections, security)

• Ensure product quality, consistency, and safety standards

• Hire, train, mentor, schedule, and evaluate staff (baristas, sandwich makers, etc.)

• Drive sales and profitability; manage food and labor costs

• Develop and implement marketing/promotional strategies (local outreach, social media, specials)

• Ensure compliance with health, safety, and sanitation regulations

• Maintain inventory, ordering, waste tracking, and stock control

• Lead by example: stepping in during busy periods, handling customer issues or complaints

• Monitor performance metrics (sales, labor %, customer satisfaction) and adjust strategy accordingly

• Foster a positive, team-oriented culture

• Prior experience as a GM or assistant manager in restaurant, café, or fast-casual environment

• Strong leadership, communication, and interpersonal skills

• Proven ability to manage finances (P&L, cost controls, budgets)

• Familiarity with inventory and ordering systems

• Excellent customer service orientation

• Ability to work under pressure in a fast-paced, high-volume environment

• Must be comfortable working mornings and weekends regularly

• High school diploma or equivalent (preferred: associate’s or higher in hospitality, business)

• Food safety / sanitation certification preferred

• This role requires being on the floor, not a behind-a-desk job

• Frequent standing, walking, lifting (up to 25–35 lbs), bending

• Peak hours include early mornings (e.g. 6 a.m. – 10 a.m.) and lunch shifts

• The weekend shift load will be heavier, and the GM must lead that charge