Guest Services Receptionist - Happy Paws Pet Resort at Happy Paws Pet Resort

Happy Paws Pet Resort in Orlando, FL is actively seeing to hire a full-time friendly Guest Services Receptionist to provide outstanding customer service for pet's and pet parents in a fast-paced environment. Do you communicate effectively with peers and management? Are you looking for an opportunity to work full-time with flexible hours? Do you love animals? If so, please read on!

This full-time receptionist potion earns a competitive pay of $14-$17/hr, based on experience. We provide fun benefits and perks, including flexible hours, employee discounts, and the option to bring your dog to work (after 90 days with some limitations). Full-time employees are eligible for benefits, that include: paid time off, vision & dental insurance, life insurance and 401K. If this sounds like the right animal care opportunity for you, apply today!

ABOUT HAPPY PAWS PET RESORT

Happy Paws Pet Resort is a premier doggy daycare and overnight resort located in Orlando, FL just 2 miles south of UCF. We provide daycare, grooming, training, and boarding (dogs and cats). Happy Paws strives to create a fun, stress-free environment for all pets in our care, and to give pet parents peace of mind while they're away.

GUEST SERVICES RECEPTIONIST DUTIES

• Greet clients and their pets, complete the check-in process which can include: inputting and retrieving information for the computer, confirming the reason for the appointment and confirming the client's contact information.
• Assist clients with check-out including, but not limited to: ensuring services and product sales and correctly accounted, using the practice management software system, handling money, processing credit cards and setting future appointments or follow-up visits.
• Walk dogs to and from the lobby in a controlled, professional way.
• Answer phone calls from clients requesting appointments/reservations, asking questions about offered services, checking in on boarding pet's, etc.
• Make outbound phone calls to confirm upcoming appointments, obtain vet records, etc.
• Ensure two and four legged customers have memorable, pleasant experiences when entering and leaving our resort.
• Update clients on their pet's behavior, in a professional manner.
• Follow policies on proper cleaning/sanitizing.
• Perform temperament evaluations for new guests.

GUEST SERVICES RECEPTIONSIT REQUIREMENTS

• Must have 2+ years customer service experience
• Have excellent communication skills
• Be able to multi-task in a fast-paced environment
• Physical ability to life 50 lbs
• Must be 18 years or older
• High school diploma (or equivalent)
• Must live within 25 miles of the facility
• Bilingual (preferred)