Health Information Management Clerk 2 at Teche Action Clinic

Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Health Information Management Clerk 2 position in Houma, Louisiana.

JOB SUMMARY:

The Health Information Management Clerk 2 (HIM Clerk 2) position has the same responsibilities as the HIM Clerk 1 regarding maintaining the Health Information Department on a daily basis by performing various duties so that the department can flow efficiently and effectively such as the responsibility for gathering, processing, and maintaining patient records. The HIM Clerk 2 will also ensure medical records are maintained in a manner compliant with ethical, legal, and regulatory requirements. Additional duties include performing, organizing, scheduling, coordinating, and tracking patient referrals to specialists, healthcare agencies and outpatient facilities. The HIM Clerk 2 will also be responsible for processing pharmaceutical prior authorizations using Cover My Meds database, when applicable or calling by communicating directly with insurance carriers.

JOB DUTIES AND RESPONSIBILITIES:

1. Maintain strict confidentiality of all medical records

2. Continuously strive for utmost accuracy and timeliness of scanning documents and/or charts

3. Maintains patient confidentiality, and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities.

4. Process ROIs promptly and in compliance with HIPAA regulations

5. File patient documents accurately in paper charts, ensuring proper placement and organization.

6. Scan all documents into the electronic health record system, verifying Pediatrician sign-off prior to scan and filing.

7. Assist patients with requests

8. Make sure records are scanned in a timely manner in the EHR system. Scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record.

9. Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information is scanned with the appropriate label and naming convention.

10. Handle sensitive information in a confidential manner.

11. Fax reports as requested by facilities.

12. Assist the referral department with records.

13. Communicate with nurses, providers and other medical staff pertaining to the needs of the medical records department.

14. Answer and return phone calls in a timely manner.

15. Supply nursing staff with required forms and documents.

16. Protect medical records from loss or defacement prior to the end of retention periods.

17. Organize, schedule, coordinate and track patient referrals to specialists, healthcare agencies and outpatient facilities.

18. Process pharmaceutical prior authorizations (PA) using Cover My Meds database, when applicable or calling by communicating directly with insurance carriers.

19. Track medication authorizations for determination of status.

20. Ensure up-to-date documentation of all patient prior authorization requests and communicate with the provider regarding determination status, required documentation needed according to insurance guidelines.

21. Ensure that referrals are addressed in a timely manner.

22. Maintain documentation of sent referrals and status of scheduling referrals, for tracking. Help address barriers that delay patient follow-through with referred specialty visits.

23. Remind patients of scheduled appointments via phone and/or mail.

24. Track closure of referrals; maintain documentation for received medical records, including consultation notes, following referred specialty visits. Follow-up with specialists about information delays.

25. Follow-up with patients who miss referral appointments and encourage them to reschedule. Re-emphasize the risks of missing referral appointments.

26. Ensure up-to-date documentation of all patient referrals, communication with patients about the risks of not attending referral appointments, reminders, and efforts to follow-up with patients who miss referral appointments in the patients medical record.

27. Assist Lead HIM to monitor and distribute e-faxes for all Teche Health sites.

28. Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each duty described above satisfactorily.

High school diploma or equivalent required

Ability to read and interpret documents

Medical Terminology a plus

High level of confidentiality required

Ability to work independently and within a team

Ability to learn and maintain accuracy in scanning procedures

Good communication skills

3+ years experience in handling medical records in a licensed medical facility preferred

ICD-10-CM coding capabilities

Exceptional organizational skills

Strong attention to detail

Excellent interpersonal and organizational skills

Proficient in computer programs, including Microsoft Office and Outlook

Knowledge of medical terminology

Benefits Package:

• Medical, Vision and Dental Health Insurance
• Accidental Insurance
• Critical Illness Insurance
• Long Term Benefits
• Short Term Benefits
• Free Life Insurance
• 401K Plan Benefits
• Paid Vacation
• Paid Sick Time
• Set Schedule
• No Weekends
• National Health Service Corps Site
• 10 paid holidays
• Family-Friendly Work Environment
• Eligible for Student Loan Forgiveness through Federal and State Programs

Eligibility Requirements:

• All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.

**Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with TAC with the exception of an approved Medical or Religious Exemption.**