Hotel Front Desk Agent at DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios.

The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.