Hotel Front Desk Agent at Holiday Inn Express & Suites Forest Hill

Benefits:

• Employee discounts
• Training & development
• Opportunity for advancement

Job Summary:


We are seeking a friendly, professional, and customer service-oriented Front Desk Agent to be the welcoming face of our hotel. As the first point of contact for our guests, you will play a critical role in delivering a memorable guest experience by providing efficient check-in/check-out services, addressing inquiries, and ensuring overall guest satisfaction

We are not considering any candidates who are not able to work on weekends or holidays.

Key Responsibilities:

• Greet and welcome guests in a warm and courteous manner
  
  
• Perform check-in and check-out procedures efficiently and accurately
  
  
• Manage room reservations through phone, email, and third-party platforms
  
  
• Provide guests with information about hotel services, amenities, and local attractions
  
  
• Handle guest requests, complaints, and feedback professionally and promptly
  
  
• Maintain accurate records of guest accounts and process payments
  
  
• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times
  
  
• Coordinate with housekeeping and maintenance departments to fulfill guest needs
  
  
• Follow hotel policies, procedures, and safety protocols
  
  

Qualifications:

• High school diploma or equivalent; associate degree in hospitality or related field preferred
  
  
• Previous customer service or hotel front desk experience is a plus
  
  
• Proficiency in hotel management software (e.g., Opera, HotelKey, or similar) is an advantage
  
  
• Strong communication and interpersonal skills
  
  
• Ability to multitask and remain calm in high-pressure situations
  
  
• Flexibility to work various shifts, including evenings, weekends, and holidays
  
  
• Professional appearance and demeanor
  
  

Working Conditions:

• Standing for extended periods
  
  
• May be required to lift or carry light items (e.g., luggage, packages)
  
  
• Fast-paced, customer-facing environment
  
  

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.


*No need to apply for this position if you are not able to work on weekends and holidays.*

Job Type: Part-time & Full-Time

Pay: $12.00 - $14.00 per hour

Benefits:

Employee discount

Schedule:

• 8 hour shift
• Part time position three shifts a week
• Evening Shifts
• Night Audit Shifts
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person