Hotel Front Desk Agent at Holiday Inn Harrisburg East

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

Welcome to our hotel in Middletown, PA, just 20 minutes from Hersheypark and minutes from Harrisburg International Airport! Conveniently located near the state capital of Harrisburg, we offer easy access to government offices and downtown attractions. Our hotel is the perfect base to explore Pennsylvania's best attractions. Enjoy thrilling rides at Hersheypark, exciting events at the Giant Center, and the Pennsylvania Farm Show Complex & Expo Center.