Hotel Front Desk Associate at Tru by Hilton Florence

Hotel Front Desk Associate - Second Shift

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$13.50 hourly

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

• Must be 21 years or older
• Must be able to stand on your feet for 8 hours during a typical shift
• Weekend availability is required
• Please only apply if you meet these criteria

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We’ve earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model.

Through strategic management agreements, we oversee hiring, training, and leadership for teams across the Ohio Valley and beyond. Our portfolio includes strong partnerships with the nation’s top hotel brands—Marriott, Hilton, IHG, and Hyatt—reflecting our commitment to quality and consistency.

At Rolling Hills Hospitality, we live by the principle:

“If we take care of our employees, then our employees will take care of our guests.”

We strive to create a fun, supportive, and growth-oriented work environment, positioning our team for long-term success and excitement in the hospitality industry.