Hotel Front Desk Attendant at Holiday Inn Express -- Downtown Waco

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$13 - $14 hourly

Responsibilities:

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Has experience answering telephone calls and troubleshooting stressful situations

• Able to work weekends

About Company

Join our team at our brand-new hotel opened in January 2025, located just down the street from Baylor Stadium! We are looking for passionate individuals to help us create an exceptional experience for our guests in our 110-room facility.

At our hotel, guest satisfaction is at the heart of everything we do. We are committed to providing outstanding customer service and ensuring every visitor feels welcomed and valued. If you thrive in a dynamic environment and are dedicated to enhancing the customer experience, we want to hear from you!

Be part of a team that values hospitality and teamwork. Apply now and help us make our hotel a home away from home for our guests!