Hotel Front Desk Attendant at MainStay Suites Columbus North - Worthington

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Compensation:

$14 - $14.50 hourly

Responsibilities:

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Welcome guests warmly, determine their needs, and manage the registration process.
• Balance cash at the end of each shift and generate reports for the next shift.

Qualifications:

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!