Hotel Front Desk Attendant at Sleep Inn & MainStay Suites

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$13 hourly to start

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent

About Company

We’re more than just a hotel—we’re a people-first company driven by purpose. From spotless rooms and quality food to heartfelt service, we strive to exceed expectations every day. Our passionate team, commitment to excellence, and deep roots in the community set us apart. At the heart of it all is our mission: to make a real difference in the lives of our guests, our team, and everyone we meet.