Hotel Front Desk Attendant at Wyndham Garden Orlando Universal / I Drive

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$15 - $16 hourly

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary

• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• Worked with PMS Opera Cloud

Wyndham Garden Orlando Universal/I Drive, off I-4 and 17 miles from Orlando International Airport (MCO). Attend an event at Orange County Convention Center (OCCC) or have fun in the theme parks at Universal Orlando Resort and Walt Disney World Resort—all just minutes away. Enjoy the culture and entertainment of downtown Orlando, and make a splash at SeaWorld Orlando, Aquatica, or Discovery Cove. It’s easy to recharge at our contemporary hotel with an outdoor pool, 24/7 gym, and restaurant. There is no resort fee at our hotel.

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

We offer Health/Vision/Dental Insurance, 401(k) Matching, Paid Time Off, Great Company Culture, and Training/Education.