Hotel Front Desk Clerk - day/swing/grave at Treasure Bay LLC

JOB DESCRIPTION

POSITION TITLE: Front Desk Clerk JOB CODE #: 310167

REPORTS TO: Hotel Manager on Duty

POSITION SUMMARY:

Must be able to obtain a Mississippi Gaming License.

Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner.

RESPONSIBILITIES

1. Responsible for performing all job duties of a guest service representative and a hotel supervisor
2. Responsible for evaluating all guest service representatives for 90 day and annual evaluations
3. Responsible for conducting quarterly meetings with the crew
4. Responsible for handling any guest or crewmember complaints/issues
5. Responsible for reconciling third party bookings at the end of each month
6. Responsible for tracking call log data
7. Responsible for tracking weekly productivity
8. Responsible for interviewing and hiring new clerks
9. Responsible for training all new hires and creating training booklets
10. Responsible for department orientation with new hires
11. Responsible for reviewing the schedule
12. Responsible for assisting front desk when needed
13. Responsible for assisting marketing with upgrades and room blocks
14. Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards
15. Responsible for any other duties as assigned by the supervisor

CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED.

EDUCATION OR SKILLS REQUIRED:

High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel.

PHYSICAL ACTIVITIES:

The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.