Hotel Front Desk Supervisor at Best Western Plus Hudson
Job Description
Job Description
We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Compensation:$18 - $19 hourly
Responsibilities:- Compile occupancy reports and financial information for the general manager
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Must possess a high school diploma or equivalent certification (GED)
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- Prior hospitality experience of 1 year is required for this position
- Experience with MS office and bookkeeping skills desired
- Possess excellent management skills, communication skills, and multitasking skills
The Best Western Plus Hudson Hotel & Suites is located 30 minutes from Denver International Airport and 10 minutes from Platte Valley Medical Center. We are located in Hudson and close to Brighton, Fort Lupton, and Keenesburg, with Love’s Travel Stop next door. As a team, we strive to offer the best lodging facility, with the friendliest staff in a family atmosphere. We take care of our guests as if they were our best friends and/or family members.
Resume Suggestions
Highlight relevant experience and skills that match the job requirements to demonstrate your qualifications.
Quantify your achievements with specific metrics and results whenever possible to show impact.
Emphasize your proficiency in relevant technologies and tools mentioned in the job description.
Showcase your communication and collaboration skills through examples of successful projects and teamwork.