Hotel Front Desk Supervisor at DoubleTree by Hilton Harrisonburg

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

$16 - $16.50 hourly

• Handle the front desk budget and order office supplies as needed
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Compile occupancy reports and financial information for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

• Applicants must have a high school diploma or GED
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Hospitality experience of at least 1 year is required for this role
• Possess excellent management skills, communication skills, and multitasking skills

The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.