HR Shared Services Specialist at Innovation Consulting

Summary

Innovation Consulting is hiring an onsite HR Shared Services Specialist to deliver first-line HR support. You’ll resolve employee inquiries, process HR transactions, and uphold SLAs using modern HRIS tools (Oracle HCM/HR Help Desk preferred). This is a W-2 role with full benefits and an open-ended placement.

Key Responsibilities

• Serve as the first point of contact for HR questions: policy, benefits, leave (FMLA/LOA), employee data changes, system access, reports, and general inquiries (phone, ticketing, email, in person).

• Execute front-line HR transactions; triage and route/escalate to COE/HRBP/HRIS as needed; track to resolution.

• Meet/exceed SLAs for responsiveness, accuracy, and case closure; maintain clear, professional documentation.

• Maintain data integrity across HR systems; run standard and ad-hoc reports; conduct audits for compliance, security, and accuracy.

• Act as a power user/educator for HR systems (Oracle HCM/HR Help Desk preferred); recommend process and guided-learning improvements.

• Monitor ticket queues, categorize issues, and contribute to knowledge-base content.

• Conduct recurring audits and controls across Oracle HCM, AWSI, and SuperVision to ensure data integrity, security, and compliance; support ad-hoc reporting.

• Protect confidential information and comply with company policies and applicable regulations.

• Support additional HR operations tasks and projects as assigned.

Minimum Qualifications

• 5+ years of customer service/administrative experience, ideally within HR operations/shared services.

• Hands-on experience with HRIS/ticketing (Oracle HCM, ServiceNow HRSD, Workday, or similar).

• Excellent written and verbal communication; polished phone etiquette; crisp documentation.

• Proven ability to prioritize, follow through, and hit SLAs with minimal supervision.

• High integrity and discretion with sensitive/confidential information.

• Tech-savvy across multiple systems; comfortable with reports and data updates.

Preferred Qualifications

• Experience supporting benefits and leave programs (FMLA/LOA) and HR policy interpretation.

• Exposure to Oracle HCM (including Help Desk), AWSI/SuperVision or similar compliance tools, and basic HR reporting.

• Continuous improvement mindset and familiarity with HR operations KPIs (AHT, FCR, CSAT).

Schedule & Onsite

• Schedule: Shift or staggered schedules may apply; ability to work recognized holidays as needed; overtime may be required during peak periods.

• Onsite: Full-time onsite in [City, State].

• Travel: Occasional local travel between sites; valid driver’s license may be required; willing/able to support another location/district/department if needed.

Benefits

• Medical, Dental, Vision: 40+ plan options + employer-funded HRA (2025: Employee $6,600; Employee+1 $10,320; Family $14,040; up to $5,000 carryover).

• 401(k): Safe-harbor dollar-for-dollar match up to 6%; 100% vested day one.

• PTO: ~11 paid holidays; sick time (40 hrs/yr, bi-weekly accrual, carryover allowed); vacation accrual—0–2 yrs: 80 hrs/yr; 3–4 yrs: 120 hrs/yr; 5+ yrs: 160 hrs/yr.

• Discounts, professional development, inclusive culture.

• No waiting period: benefits eligibility begins immediately.

How to Apply

Apply via Loxo with a current resume. Candidates must be authorized to work on a W-2 basis; no C2C.

Equal Opportunity

Innovation Consulting LLC is an LGBTBE-certified, equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Skills/Keywords

HR Operations; HR Shared Services; HR Help Desk; Oracle HCM; HRIS; ServiceNow HRSD; Workday; Benefits Administration; FMLA; Leave Management; Ticketing; SLAs; Reporting; Data Integrity; Employee Experience; AWSI; SuperVision; Onsite