Human Services Supervisor

Position Number: 500615
Full Time or Part Time: Full Time
Anticipated Recruitment Range: $54,249 - $73,007
Position Type: Non-Faculty
Job Category: Staff - Professional

Organizational Unit Overview:
The Children’s Developmental Services Agency (CDSA) is one of a statewide network of 16 regional agencies that provide interdisciplinary early intervention supports and services through the North Carolina Infant Toddler Program to infants and toddlers, birth to age three, and their families identified as at risk for or experiencing developmental delays. The CDSA is the local lead agency for the Infant Toddler Program (ITP) in North Carolina, a federally mandated program under Part C of the Individuals with Disabilities Education Act. The ECU Greenville CDSA is a part of the ECU Brody School of Medicine’s Department of Pediatrics and contractually serves as the primary portal of entry for the North Carolina Infant Toddler Program for seven counties in the eastern region of the state: Pitt, Martin, Bertie, Hyde, Beaufort, Greene and Wayne.
Job Duties:
The primary purpose of this position is to provide clinical and administrative supervision, guidance, technical assistance, and support for the ITP Service Coordinators, Medical Therapeutic Specialists and other support staff who serve young children and their families in the Greenville CDSA catchment area. This position is also responsible for hiring and training personnel, managing required credentialing, completing work performance evaluations, and ensuring compliance with State and Federal regulations for the Infant/Toddler Program. Under supervision of the agency Director, this position is also responsible for training/collaborating with other public and private providers of early intervention services and participates as a member of the CDSA Leadership Team and Continuous Quality Improvement committee in long-range planning, policy and procedure development, budget management, compliance, quality improvement and competency development.

Clinical supervision for a team of Human Services Practitioners (Service Coordinators), Medical Therapeutic Specialists (Evaluators), and other support staff serving children birth to three and their families. – 75%

· Supports the staff in developing appropriate Individualized Family Service Plans (IFSPs) and intervention strategies based on an assessment of the child strengths and needs, as well as the assessment of the family concerns, routines, resources, and priorities. Provides guidance both individually and through a team approach regarding a range of issues such as family dynamics, community resources, and interagency collaboration. · Provides administrative supervision, guidance, and technical assistance to interpret Infant-Toddler Program guidelines to the staff. Assigns cases to staff based on skills necessary to meet the needs of the child and family, geographic location of family and other variables; reviews workflow, client caseload, and other responsibilities staff members may have to ensure parity and appropriateness of assignments. Monitors quality and quantity of the staff’s work through direct observation in the field, written and verbal appraisals of performance in areas of required competency, review and monitoring of documentation submitted, review of timesheets, staff and family feedback, data-based efficiency, tracking and other performance reports, and through semi-annual and annual Work Performance Reviews. · Ensures direct care activities and documentation are in compliance with Infant-Toddler Program requirements as well as Medicaid (and private insurance) requirements. · Ensures Infant-Toddler Program requirements and procedural safeguards are followed. Assures services authorized are appropriate to the needs of the child and family and are provided in a manner that is consistent with the values of the Infant-Toddler Program and Child and Family Rights. · Facilitate strengthening family knowledge by following established standards at the CDSA level through on-going training and/or by requesting technical assistance to ensure staff have the necessary tools, supports and can implement strategies that serve to empower and increase family competence, confidence and knowledge of how to navigate and access community resources. · Ensures staff use evidence-based practices to support infants, toddlers and families that are referred to and enrolled in the North Carolina Infant-Toddler Program (N.C. ITP) are consistent with Branch Vision and Mission and are based on the strategies enumerated in the State Systemic Improvement Plan including natural learning environment practices, resource-based practices, coaching interaction style, and Pyramid Model practices. · Enters and maintains data on child and family required by DHHS via data system. · Participates in the interviewing and selection process when hiring new staff. · Provides on-the-job orientation and training regarding the Infant-Toddler Program and ongoing assessment of professional competencies required for the position held. · Ensures that they themselves maintain ITFS certification and are knowledgeable of and trained in the use of all Branch level recommended evidence-based practices to support staff in their use of these practices with children and families.

Policy Development and Implementation – 10%

· Serves on the CDSA Management Team and participates in the development/review of operating policies and procedures, long-range planning, and budget recommendations. Develops and implements protocols/practices applicable to the teams that are consistent with agency-wide policies, reviews those regularly with input from supervisees, and communicates needed changes back to the agency Management Team. · Serves on statewide ad hoc committees as requested/appointed by the Director to participate in the development/review of Infant-Toddler Program policies, data-collection, application of best practice models, etc. · Participates on both regional and CDSA committees and teams in an advisory capacity, and/or to provide training and technical assistance to CDSA staff.

Quality Assurance/Quality Improvement Activities – 10%

· Reviews a sample of the progress note/billing tickets written by the staff supervised on a regular basis to ensure that the service provided is consistent with Medicaid (and private insurance) requirements and reflects a good understanding of the child and family’s needs. Also, reviews IFSPs to ensure compliance with ITP best practice standards and to remain informed about the services being authorized. · Monitors the status of meeting Federal indicators through close tracking of dates and timelines, as documented by SCs in their IFSPs and progress note / billing tickets. · Reviews a sample of the progress notes/billing tickets submitted by ITP providers to ensure the type and dates of services are consistent with the IFSP and the authorization period. · Participates on the CDSA Continuous Quality Improvement Planning Committee, as well as meetings convened by the CDSA Director. · Provides mentoring and technical assistance to ITP providers who serve children in the counties covered by the CDSA. In collaboration with the Continuous Quality Improvement Committee (CQI), assesses staff and provider network submissions for ITFS certification approval, following criteria set by NC DHHS. · Assist the CQI committee in yearly audits of both staff and providers that are ITP certified to ensure compliance for certification renewals.

Community Outreach and Service – 5%

· Responsible for the daily operation of one of the CDSA Satellite offices. In consultation with the Director and the Business Office Coordinator, ensures all supplies and equipment needed by the staff at those offices is readily available. · Assesses and communicates the need for additional state cars, additional office space, and any other needs the satellite offices may have to operate to their full capacity. · Maintains effective working relationships with the private/public providers of Infant-Toddler Services in the area served by the satellite office, and with the families and other agencies in the community. · Conducts meetings on a regular basis for staff assigned to the Team and interprets local CDSA, state, and federal policies and procedures to the branch staff. · Informs community partners about the Branch and CDSA Vision and Mission by providing information to increase knowledge and understanding about the State Systemic Improvement Plan, strategies being implemented to improve child and family outcomes, and the NC ITP’s commitment to using evidence-based practices, natural learning environment practices, and utilizing coaching interaction styles with families. · Advises and informs the CDSA Director about pertinent community information and any issues that may require Director, Branch, or ECU attention. · Serves as on-duty administrator for the CDSA Main Office as requested by the Director.
Minimum Education/Experience:
Master’s degree in a related Human Services discipline and one year of experience related to the area of assignment; or will accept in substitution a Bachelor’s degree in a related Human Services discipline and three years of experience related to the area of assignment. All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation:
Infant-Toddler Family Specialist Certification or ability to obtain within 30 days of employment. ITFS Certification requires a bachelor’s degree or higher in a Human Services field.

Valid driver’s license and clear motor vehicle driving record to meet ECU requirements for operating motor vehicles in the University motor fleet.
Preferred Experience, Skills, Training/Education:
Three years of professional developmental disabilities experience including one year of developmental disabilities administrative experience.

Five years of experience as an ITP Early Intervention Service Coordinator.
Special Instructions to Applicant:
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:

Curriculum Vitae
Letter of Interest
List of Three References (noting contact information)

At the time of employment two to three original letters of reference, official transcripts, a criminal background check, and proper documentation of identity and employability are required. Please be aware, an automatic email may be sent to the individuals entered by the applicant in the References section of the PeopleAdmin applicant tracking system. Letters or reference submitted via the PeopleAdmin applicant tracking system will be verified and considered toward meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant:
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Close Date: 11/25/2025
Open Until Filled: No
Initial Screening Begins: 11/26/2025

To apply, visit https://ecu.peopleadmin.com/postings/89852

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