Hybrid Account Manager

Drives growth and retention across assigned regional accounts, primarily through remote engagement. Serves as the main point of contact, managing the full sales cycle and collaborating with internal teams to ensure effective resource deployment.

Responsibilities:

• Build and maintain strong relationships with existing and new customers.
• Conduct weekly sales calls and virtual meetings.
• Increase sales across all product lines within the territory.
• Coordinate with trainers for onboarding and product training.
• Identify and prioritize new account leads.
• Conduct quarterly business reviews and recommend marketing strategies.
• Provide tailored solutions with a concierge-style approach.
• Ensure high-quality service through consistent follow-up.
• Document all customer interactions in CRM daily.
• Comply with company policies and all applicable laws.
• Perform other duties as assigned.

Success Metrics

• Sales and financial targets for owned accounts.
• Activity levels and funnel progress in key locations.

More about you:

• High School Diploma or equivalent, Masters, Bachelor's preferred
• 2+ years in inside sales or account management.
• Strong understanding of the sales process and customer service.
• Proven problem-solving and multitasking skills.
• Ability to build relationships in a remote setting.
• Excellent communication and organizational skills.
• Experience in hearing healthcare or business consulting a plus.
• Self motivated, results driven, curious, and resilient
• Familiarity with hearing instrument technology preferred.
• Prior field sales experience in medical devices a plus.
• Proficient in Microsoft Office and CRM systems.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $65,000-$80,000. This role is also bonus eligible.