In Room Dining Supervisor at OCI @ The W - West Beverly Hills

The In-Room Dining Supervisor oversees the daily operations of the In-Room Dining (IRD) team, ensuring seamless service and exceptional guest experiences at the 300+ room hotel W West Beverly Hills. This role bridges the Food & Beverage and Hotel teams, delivering elevated dining experiences directly to guest rooms while upholding the brand’s luxury standards.

• Lead daily IRD operations, supervising and supporting staff according to business needs and shift schedules.
• Maintain full knowledge of menus, beverages, recipes, and hotel offerings.
• Ensure cleanliness, sanitation, organization, and proper food handling at all times.
• Train, mentor, and develop team members while upholding company and brand standards.
• Oversee ordering, stocking, and inventory of department supplies.
• Organize and facilitate the timely delivery and pick-up of all guest orders.
• Prepare work areas for opening, mid-shift, and closing according to company standards.
• Partner with the IRD Leadership Team to uphold service standards and address operational needs.
• Act as liaison between Food & Beverage and Hotel teams to support smooth IRD operations.
• Complete administrative duties including scheduling, attending meetings, recruitment, and updating training materials.
• Monitor the physical condition of IRD facilities and equipment; recommend improvements as needed.
• Be visible and engaged in daily operations—recognizing staff, assisting guests, resolving complaints, and ensuring a high level of guest satisfaction.

• 1+ years of experience in a supervisory or leadership role in a hotel or restaurant setting.
• Strong interpersonal and communication skills with a guest-first mindset.
• Proven ability to multitask and perform in a fast-paced environment.
• Solid organizational and problem-solving skills.
• Computer proficiency (POS, scheduling, and inventory systems).
• Ability to speak, read, and write English fluently; Spanish is a plus.
• Flexible availability, including weekends and holidays, to meet business demands.
• Positive attitude, professional presence, and a willingness to learn and grow.

• Subsidized Health, Dental, and Vision Insurance for Full Time Employees (+30 hrs/wk)
• Paid Time Off
• Dining Discounts

Note: Due to the nature of the hospitality industry, schedules will vary and may include weekends and holidays to meet the business needs of the hotel.