Inbound Customer Service Representative & Outbound Collector at Spectraforce Technologies
Job Description
Position Title: Inbound Customer Service Representative & Outbound Collector
Work Location: Ankeny Iowa 50021
Assignment Duration: 7+ months
Work Schedule: M-F 7-3:30, 8:00-4:30 & 8:30-5:00 Shifts; Two of these will be for Inbound and one for Outbound collections.
Position Summary:
Answer inbound phone calls from internal and external customers
Key Responsibilities:
Process customers payments
Make credit release decisions following procedures
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standard
Responsible for the investigation and analysis of credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the collection of past due accounts
For Outbound Collections: Credit limit assessments
Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)
Work set # of accounts each day and note all efforts
Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing required
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