Inside Parts Specialist at IMKO

Essential Functions:
• First responder to inbound customer calls to the parts line call loop
• Respond to email messages and website inquiries for customers seeking help
• Provide support, direction and assistance to employees and customers with Snorkel
products
• Document all pertinent identification information including, name, company, machine,
model, serial number, required parts, time of call, and resolution
• Support web based applications and parts look up
• Perform post-resolution follow-ups to confirm completion to customer satisfaction
• Enter sales orders
• Process credit cards
• Process return authorizations
• Resolve customer complaints and escalate as necessary

• Follow up and expedite parts as required to meet customer needs
• Participate in creation and implementation of parts department policies
• Communicate all engineering, assembly and quality issues learned from customer
interactions through the service manager to be addressed in MRB meetings
• Research required information using available resources
• Escalate unresolved calls using the appropriate protocol to facilitate a resolution

• Proven analytical and problem solving abilities
• Effective listening skills
• Ability to absorb and retain information quickly
• Aptitude to effectively prioritize and execute tasks in a high pressure environment
• Exceptional customer service orientation
• Self-motivated and fast paced personality with serious Work Ethic.
• Excellent organizational skills.
• Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and
Access a Plus.
• Exceptional phone manners, the ability to multitask and make good decisions.
• Team Player

Please submit resume to [email protected]

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