Inside Sales Associate -- Flexible Scheduling at The Forehand Agency

The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities.

Responsibilities:

• Listen to customers to determine needs and resolve issues effectively.
• Use internal systems and technology to perform accurate account management tasks.
• Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts.
• Explain products and processes clearly to customers to help them make informed decisions.
• Strive for first-call resolution through strong problem-solving and call-handling skills.
• Conduct needs assessments and recommend solutions aligned with customer goals.
• Maintain ongoing client relationships through follow-up and continued support.
• Handle multiple accounts and balance inbound requests with outbound outreach.

Requirements:

• Dependable and willing to learn new skills.
• Enjoy interacting with people and helping resolve their concerns.
• Motivated by commission plans and periodic performance contests.
• Professional verbal and written communication and customer service skills.
• High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply.
• Ability to learn customer service software quickly and proficiency with basic PC tasks.
• Comfortable multitasking in a fast-paced environment.
• Minimum age of 18 years.
• Ability to obtain a life and health insurance license.

Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits.