Summary

As an Inside Sales Rep, you’ll be a key player in driving revenue and supporting our dealer network. You’ll manage customer relationships, process orders, and collaborate with internal teams to ensure a seamless experience from quote to delivery.

Location: Phoenix, AZ
Full-Time | Monday–Friday, 7:00 AM Start Time
Starting at $20.00 per hour

Western Window Systems part of MITER Brands is seeking a dynamic and customer-focused Inside Sales Representative to join our growing team in Phoenix. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this is a great opportunity to make a meaningful impact.

MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.

Responsibilities

Mastering our quoting platforms: CustomView and WebCP

Managing the full quote-to-order process with precision and attention to detail

Identifying product limitations and requirements (., wind load, steel reinforcements)

Reviewing and editing quotes, resolving discrepancies, and finalizing orders

Communicating with dealers to clarify quote details and ensure accuracy

Coordinating with production teams for CAD drawings and special order parts

Determining shipping methods and charges, and submitting orders for production

Supporting outside sales and ISS Level II teams with timely updates and solutions

Handling dealer change requests and backorder communications

Collaborating cross-functionally to resolve customer issues and ensure satisfaction

Qualifications

1–2 years of customer service or inside sales experience

Strong verbal and written communication skills

High school diploma required; college coursework a plus

Proficiency in Microsoft Office, especially Excel

Experience in windows and doors industry is a plus

Ability to multitask, prioritize, and stay calm under pressure

A team-first mindset and a proactive approach to problem-solving

Basic math skills including fractions, percentages, and decimals

At Western Window Systems, we believe in empowering our people to grow, innovate, and make a difference. You’ll be part of a supportive team that values collaboration, continuous improvement, and exceptional service.

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

Three comprehensive Medical plan options

Prescription

Dental

Vision

Company Paid Life Insurance

Voluntary Life Insurance

Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Paid time off (PTO) and paid Holidays

401k retirement plan with company match

Employee Assistance Program

Teladoc

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

Tuition Reimbursement

Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Inside Sales Associate- Phoenix, AZ at MI Windows and Doors

Job Description

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