Inside Support Representative (IT Consulting) | Albuquerque, NM at Ardham Technologies

Position Overview

The Inside Support Representative plays a vital role in supporting the sales process by collaborating with vendors, preparing quotes and proposals, and maintaining strong relationships with clients. As a key member of the sales team at a leading IT consulting firm, you will work closely with technical subject matter experts to align proposed solutions with each clients goals. This position requires strong communication, organization, and relationship-building skills to manage sales-related activities from quote to closure and beyond.

Key Responsibilities

• Client Support & Relationship Management
  • Build and maintain strong, professional relationships with clients and vendors.
  • Follow up on quotes and proposals to ensure client satisfaction and support deal closure.
  • Answer client questions related to quotes, projects, products, and solutions.
• Quote & Proposal Development
  • Collaborate with manufacturers and distributors to prepare accurate pricing and configurations.
  • Create professional, customer-facing quotes and proposals.
  • Work closely with Outside Sales, Engineers, and Project Management to align solutions with client needs.
• Sales Process Management
  • Manage and track incoming orders.
  • Provide clients with timely status updates on their sales orders.
  • Maintain accurate sales forecasts and customer records in CRM and quoting tools.
• Professional Development & Collaboration
  • Pursue ongoing training and certifications to improve product and industry knowledge.
  • Collaborate effectively with internal departments as part of a high-functioning team.

Qualifications & Skills

• Traits for Success
  • Pride in producing high-quality work.
  • Positive and self-motivated with a desire to learn.
  • Excellent communication, organization, and interpersonal (EQ) skills.
  • Business acumen and active listening skills to carry out productive conversations and discover opportunities to help clients.
  • Works well independently and as part of a collaborative team.
• Skills & Experience
  • Experience selling to businesses or government agencies.
  • Proficient with Microsoft Office applications, internet research, VAR industry ecommerce tools, CRM systems, and quoting tools.
  • Practical knowledge of LinkedIn, CRM, sales forecasting, quoting, pricing calculation methods, and government procurement contracts.
  • Knowledge of the IT VAR/MSP industry, terminology, leading manufacturers, and government procurement contracts.
  • Works well independently as well as works effectively as a part of a collaborative team