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Service Delivery Coordinator at TeamLogic IT, Woodland Hills, CA
TeamLogic IT, Woodland Hills, CA
Remote - Los Angeles, California
Administration
Posted 0 days ago
Job Description
Job Description
Job Description
Benefits:
Summary:
Were looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, youll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. Youll be the hub between clients, technicians, and vendorsmaking sure communication stays clear, SLAs are met, and customer satisfaction stays high.
What Youll Do
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
- Opportunities for career advancement
- Professional development and certification reimbursement
- Paid time off and holidays
- Retirement savings plan with company match
- Comprehensive health, dental, and vision insurance
- Competitive salary and performance-based bonuses
Summary:
Were looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, youll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. Youll be the hub between clients, technicians, and vendorsmaking sure communication stays clear, SLAs are met, and customer satisfaction stays high.
What Youll Do
- Review, triage, and assign service tickets to the right technicians
- Coordinate scheduling of onsite and remote support
- Monitor ticket progress and escalate when needed
- Ensure accurate documentation in our systems (Autotask, ITGlue, RMM)
- Track service metrics like SLA compliance, ticket quality, and resolution times
- Communicate with clients and internal teams to keep issues moving forward
- Experience in IT service coordination or help desk operations (MSP experience a plus)
- Strong interpersonal, organizational and communication skills
- Must have a Service-Oriented mindset
- Excellent organizational, analytical, and problem-solving skills; detail-oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
- Familiarity with PSA tools (Autotask), documentation systems, and RMM platforms
- Ability to manage multiple priorities in a fast-paced environment
- ITIL certification a bonus
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
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