IT Service Desk Analyst at TEKsystems

*Description*
1. Service Desk Support - ideally a candidate will have some enterprise level experience supporting Windows 10/11 and Microsoft Office product suites, hardware and software in an enterprise environment.
-- in absence of this experience a minimum requirement would be A+ certification or equivalent education.
2. Communication & Customer Service - They must have strong customer service and verbal communication to deescalate customers and resolve issues efficiently and effectively.
3. Aptitude & Reliability - must be RELIABLE and show up to work on time, have a good history of attendance and positive aptitude and work ethic.
Our customer in Syracuse NY, is looking to add 4, qualified IT Service Desk professionals to join their team to support ticket volume and technical support They support office and off site clinical locations.
Common issues that they are supporting and resolving on a day-day basis include:
- Unlocking Accounts
- Network Reboots (VPN issues)
- Wireless Printer Connection
- Troubleshooting Hardware/Software
- Working within ServiceNOW for ticketing systems
- Microsoft Office Suite (O365)
- Windows 10 OS
- Computer Performance
The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
*Provides user assistance and ticket resolution for hardware, software, and networking needs.
*Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
*Conducts diagnostic reviews and troubleshoots issues as requested by users.
*Recommends hardware solutions for user computers in office areas.
*Troubleshoots and updates devices remotely.
*Provides good customer service to ensure functionality and to assist and guide users.
*Reports customer feedback and potential technical needs.
*Documents technical issues and their resolutions in the IT service management platform
*Additional Skills & Qualifications*
Preferred Experience
*Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
*1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.
*Good organization and problem-solving skills needed.
*Ability operating, installing, and troubleshooting computer hardware, including peripherals.
*Knowledge of modern ticketing systems, such as ServiceNow, needed.
*Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS.
*Experience providing desktop support in an enterprise environment preferred.
*Experience working with remote physical locations and using remote access software, like Bomgar preferred.
*Technical writing experience is a plus.
*Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred
*Job Type & Location*
This is a Contract position based out of Syracuse, NY.
*Pay and Benefits*
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Syracuse,NY.
*Application Deadline*
This position is anticipated to close on Nov 16, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.