Job Title: IT Support Analyst
Location: San Diego, CA (Onsite)
Duration: 3 months
Shift Hrs: 8AM - 5PM /Mon-Fri

Top 5 Required Skills

Communication - Ability to actively listen, ask questions, and explain technical concepts to non-technical users.
Problem Solving - Strong skills in identifying, diagnosing, troubleshooting, and resolving technical issues logically.
Customer Service - Capable of addressing and resolving user issues promptly to minimize downtime.
Collaboration - Excellent teamwork and interpersonal communication skills.
Adaptability - Flexible and quick to adjust to unexpected challenges or changes.

Required Technical Skills

Proficiency in troubleshooting computing devices, Windows operating systems, network technologies, printers, and Microsoft software applications.
Ability to provide support across multiple environments (desktop, client-server, browser-based, etc.).

Education & Experience

Education: High School Diploma or equivalent.
Experience:
- Minimum 6+ months of experience in IT or related area.
- Minimum 6+ months of experience in operating system or software troubleshooting (e.g., root cause analysis, debugging).

Principal Duties and Responsibilities

Follow established standard operating procedures (SOPs).
Provide first-level technical support for products, applications, and devices.
Support troubleshooting efforts and help identify routine problems.
Document incidents, service requests, and resolutions in ticketing systems.
Escalate unresolved issues to appropriate teams or vendors.
Assist with processing incoming requests and maintaining knowledge repositories.
Support achievement of key performance indicators (KPIs) for system performance and availability.
Seek training opportunities and apply feedback to improve skills.
Perform routine technical tasks under guidance of senior personnel.
Manage time, prioritize tasks, and handle minor setbacks effectively.

Level of Responsibility

Works under close supervision.
Takes responsibility for assigned work with limited decision-making scope.
Uses clear written and verbal communication to share information with knowledgeable peers.
Follows step-by-step instructions or manuals to complete multi-step processes.
Performs basic troubleshooting and applies limited problem-solving skills.
Exercises some creativity in addressing technical issues or unfamiliar situations.

Physical Requirements

Driving Requirements

May involve minimal driving using a rental, company, or personal vehicle.
Candidates must comply with all reimbursement policies for out-of-pocket expenses.

IT Support Analyst at Spectraforce Technologies

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