IT Support Technician at Eastseals Northern Indiana Inc

IT Level 1 Technician
Pay Rate: $18.57 - 23.33

Location: Fort Wayne, IN
Department: Information Technology

Key Responsibilities

· Respond to and resolve technical support tickets and user requests in a timely and professional

manner.

· Provide in-person, phone, and remote desktop support across multiple office and group home

locations.

· Set up and configure desktops, laptops, thin clients, Chromebooks, and mobile devices.

· Create, modify, and decommission user accounts in accordance with role-based access protocols.

· Configure and support VPN access, Remote Desktop Services, and Microsoft 365 accounts.

Every effort has been made to make your job description as complete as possible; however, at times there will be other duties you are required to perform. Easterseals Northern Indiana reserves the right to make changes to job

· Implement security policies including MFA, password management, and role-based access. · Assist in patch management, antivirus updates, and software rollouts using centralized management tools. · Perform regular equipment maintenance, hardware upgrades, and installations. · Support the deployment of new systems including printers, network equipment, and telephony devices. · Maintain accurate records of IT assets, service requests, and configuration changes. · Ensure IT support activities align with HIPAA, CARF accreditation requirements, and internal security policies. · Assist with compliance audits and documentation of procedures and incident responses. · Monitor device performance and coordinate with senior IT staff on server, storage, and networking needs. · Provide on-site support for physical security systems including cameras and badge access points. · Escalate complex issues involving servers, backups, or network infrastructure to senior team members. · Provide basic training to staff on software tools, cybersecurity awareness, and proper device use. · Communicate IT updates and scheduled maintenance to staff as needed. --- Qualifications · Associate’s degree in Information Technology or related field (Bachelor’s preferred) or applicable prior experience. · 1–3 years of hands-on IT support experience in a multi-site environment · Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools · Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus · Strong problem-solving and troubleshooting skills · Excellent communication and interpersonal skills · Ability to manage multiple priorities and meet deadlines · High attention to detail and commitment to security best practices · CompTIA A+, Network+, or Security+ · Microsoft Certified: Modern Desktop Administrator Associate · VMware or other virtualization-related certifications · Ability to pass criminal/registry background checks and other required screenings · Possession of valid driver’s license, safe driving record, and proof of auto insurance. ---

Work Environment/Conditions

The position involves occasional travel to other ENI facilities and group homes as needed. It may also require lifting

and moving IT equipment weighing up to 50 pounds. Additionally, the role includes on-call availability during evenings

and weekends on a rotating schedule to address critical issues.

Benefits:

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Retirement Plan
• Vacation, Sick and Personal Time
• Employee referral bonus
• Holiday pay
• Flexible scheduling
• Paid training and continued education opportunities
• Advancement opportunities
• Tuition Assistance

Additional Info:

• Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant.
• All Cardinal Services locations are tobacco-free.