Lead Service Training Specialist at Ameritas

This position leads the development, implementation, and delivery of training programs and documentation of trainee output. As a subject matter expert, the incumbent evaluates training effectiveness, identifies potential training gaps for classroom and/or eLearning programs, and develops learning programs accordingly.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Position Location:

• This role could be hybrid or remote based on proximity to an office location.

What you do

• Develops, designs, and delivers programs, tools, and methods to train associates to develop skills for use in delivering quality customer interaction.
• Leads the department's new hire training program by delivering classroom training.
• Analyzes training program gaps and recommends improvements to enhance efficiency and quality.
• Coaches trainees on their progress and develops performance improvement goals.
• Participates in the hiring selection process and planning timeline for new hire classes.
• Develops training materials, aides, and binders.
• Monitors existing and emerging learning technology and trends.
• Leads implementation and ongoing management of departmental projects and system testing.
• Provides guidance to entry level associates and peers, and may take lead on complex situations.

What you bring

• Bachelor's Degree or equivalent experience required
• 3-5 years Related Experience (Classroom Training; Policies and Procedures Writing) required
  • Including Excellent Written and Verbal Communication
• Adult Learning and/or Content Creation preferred

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits
For your money:
* 401(k) Retirement Plan with company match and quarterly contribution.
* Tuition Reimbursement and Assistance.
* Incentive Program Bonuses.
* Competitive Pay.

For your time:
* Flexible Hybrid work.
* Thrive Days - Personal time off.
* Paid time off (PTO).

For your health and well-being:
* Health Benefits: Medical, Dental, Vision.
* Health Savings Account (HSA) with employer contribution.
* Well-being programs with financial rewards.
* Employee assistance program (EAP).

For your professional growth:
* Professional development programs.
* Leadership development programs.
* Employee resource groups.
* StrengthsFinder Program.

For your community:
* Matching donations program.
* Paid volunteer time- 8 hours per month.

For your family:
* Generous paid maternity leave and paternity leave.
* Fertility, surrogacy, and adoption assistance.
* Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.