Lead Social Worker at Medix

Lead Social Worker – Behavioral Health (Full-Time)

We are seeking a dedicated and experienced Lead Social Worker to oversee both administrative and clinical operations for our Assertive Community Treatment (ACT) program. This full-time role requires a balance of leadership and direct care, with at least .5 FTE dedicated to program administration. The Team Leader will supervise a team of 6–8 staff members in Queens, NY, providing guidance in the field and ensuring high-quality services for individuals with serious mental illness (SMI) and substance use disorders (SUD).

Schedule:

• 2 days in the field providing oversight and support to case managers
• 2 days in the office handling administrative and supervisory functions
• Fridays remote for documentation, meetings, and program coordination

Responsibilities:

• Direct day-to-day clinical operations of the ACT team.
• Ensure adequate staff coverage and manage scheduling.
• Lead daily organizational and service planning meetings.
• Oversee admissions, assessments, and treatment planning.
• Recruit, hire, and onboard new staff in collaboration with Human Resources.
• Set up, maintain, and oversee office operations.
• Manage program budget and service dollar allocation.
• Supervise clinical documentation and record-keeping processes.
• Conduct quality assurance activities in collaboration with the QA Director.
• Ensure adherence to program policies and procedures.
• Serve as a liaison with community resources, educating providers about ACT services.
• Coordinate on-call and crisis coverage as needed.

Qualifications:

• Master’s degree required: MSW, MHC, or MFT.
• Minimum of 2 years of supervisory experience in a behavioral health program.
• Prior ACT (Assertive Community Treatment) or mobile crisis team oversight strongly preferred.
• Clinical experience working with SMI/SUD populations.
• Experience coordinating services across housing, medical, educational, and employment supports.
• Strong organizational, leadership, and communication skills.
• Must have a valid driver’s license and access to a car (mileage reimbursed).

Overview:

• Full-time, field-based role in Queens, NY.
• Supervision of 6–8 ACT staff, with direct field support to case managers.
• Hybrid schedule: 2 field days, 2 office days, 1 remote day (Friday).
• Mileage reimbursement provided.