Leasing Service Advisor at CAROLINA INTERNATIONAL TRUCKS INC

Job description

The Leasing Service Advisor plays a key role in supporting the leasing operations of our Carolina International Trucks dealership. This position serves as the primary liaison between customers, the service department, and the leasing team, ensuring leased vehicles are maintained, serviced, and compliant with lease agreements. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of commercial truck leasing and service processes.

Position Summary:

• Serve as the main point of contact for customers with leased vehicles regarding service and maintenance needs.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Can ascertain truck problems and services required as per customer's description of issue; able to conduct inspection.
• Open and close repair orders as needed.
• Provide updates to customers on service status, costs, and timelines.
• Ensure trucks are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
• Proficiency in dealership management systems (DMS) and Microsoft Office Suite.
• Communicate with internal departments (leasing, service, parts) to ensure timely and efficient service delivery.

Qualifications:

• Automotive diagnostics, mechanical knowledge, and vehicle maintenance skills a plus.
• Proficiency in estimating, sales, and service writing
• 2+ years of experience in service advising, leasing coordination, or a related role in the commercial truck or automotive industry.
• Valid Driver’s License
• Willingness to travel as necessary to customer locations.
• Effectively read, write, and understand verbal instructions.

About Carolina International Trucks

Founded in 1992, Carolina International Trucks is the largest commercial truck dealer in South Carolina. We sell, service and support medium, heavy and severe service International Trucks, IC Buses, Hino Trucks, and Mitsubishi Fuso medium duty commercial work trucks. We move our customers forward with innovative products backed by quality service. The dealership has more than 270 employees, a state-of-the-art paint booth and body shop in Columbia, more than 130 service bays and over $7 million in stocked parts to support vehicle uptime. Carolina International Trucks Idealease provides trucks for lease and rental supported by mobile maintenance services. With locations in Columbia, Charleston, Conway, Florence, Greenville, and Greer, South Carolina International Trucks, we have a presence covering the entire state to help keep your business moving.

We have prided ourselves on being one of the region’s premiere dealers for more than 30 years. A reputation built through the hard work of each employee at our company, and through customers that continually challenge us to find new transportation solutions. We look forward to providing the same great service to you.

Carolina International Trucks is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.