Legal Assistant / Case Manager at AppleOne

A well-respected, boutique law firm focusing on Social Security and Disability law is seeking a highly organized, relationship-driven Legal Assistant/Case Manager to join their growing team. This role supports the attorneys by serving as the primary point of contact for clients throughout the long procedural timeline of disability cases.

About the Role:

The Legal Assistant/Case Manager plays a critical part in delivering an exceptional client experience. You will:

-Manage ongoing client communication, primarily by phone, to ensure clients feel supported even during long periods with little case activity.

-Build trusting relationships and act as a resource for clients’ general questions, helping protect attorney time for legal strategy and advocacy.

-Maintain and audit medical files to ensure completeness and accuracy.

-Proactively request medical records and track required documentation.

-Support case preparation for hearings and litigation.

-Collaborate closely with attorneys and internal managers to keep cases progressing smoothly.

Requirements:

-Exceptional communication and client-service skills; comfortable with high phone interaction.

-Strong relationship-building abilities and the confidence to guide clients through complex processes.

-Experience with medical records, case management, or similar work is strongly preferred.

-Bachelor’s degree required (field of study not important).

-Ability to work with sensitive information discreetly and professionally.

-Spanish language skills are a plus.

-Commitment to serving diverse communities; candidates who bring cultural competency and the ability to connect with a wide range of clients are strongly encouraged to apply.

Why This Role Matters:

Clients seeking disability benefits often face long, confusing, and emotionally difficult processes. This position ensures they never feel forgotten—your outreach, reassurance, and guidance will make a meaningful difference in their experience while allowing attorneys to focus on legal work.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.