LMS Administrator- Training and Development at Collabera

Detailed Job Description: Role: Program Manager Non IT Duration: 12 Months + possible Extension or conversion based on performance Location: Phoenix AZ USA 85054- Hybrid Pay : $44-$45.00/ hr The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Description: Enterprise Ways of Working, Change Management and Training Administrator You Lead the Way. We’ve Got Your Back. we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Within the Enterprise Ways of Working organization, the Change Management & Training Administrator will support the deployment of the Tech Business Management Tooling Ecosystem by driving change management activities such as training logistics, communications support to enhance our learning and communication efforts, improve speed of adoption, and increase the efficacy of tooling adoption across the Enterprise. How will you make an impact in this role? Training Logistics • Coordinate and manage all aspects of Instructor-led,, virtual training sessions, including scheduling, WebEx setup, and calendar invitations. • Facilitate live, virtual Instructor-led training sessions (leveraging WebEx) to ensure a smooth and consistent learner experience – mute/unumute participants, manage Q&A panel, polling , chat, and recordings. • Track learner attendance of Instructor-led training sessions and maintain accurate participant records. • Collect and analyze participant data to generate training efficacy insights and learning metrics. • Leverage LMS (learning management system) capabilities for e-learning delivery (upload content, assignments, troubleshooting/support). Communications • Maintain and update communication templates, ensuring brand consistency. • Create and maintain distribution lists using the email groups manager tool. • Draft and distribute communications to support training programs and related initiatives. • Partner with internal stakeholders to align messaging and tone with organizational standards. Visual and Content Design • Develop high-quality visuals, decks, and materials for presentations, communications, and training sessions. • Ensure all visual assets are clear, professional, and aligned with brand guidelines. • Leverage design tools (e.g., standard PowerPoint template, Canva) to ensure consistency and enhance engagement and clarity. Minimum Qualifications • Proven experience in administrative, learning & development, or communications support roles. • Familiarity with learning management systems (LMS) and analytics tools. • Strong proficiency in MS Office Suite (Excel, PowerPoint, Outlook) and computer-based collaboration tools (Mural, Confluence, SharePoint). • Experience with visual design tools (Canva, Adobe Illustrator, etc.) preferred. • Exceptional attention to detail and accuracy in managing data and lists. • Comfortable with ambiguity, open to change, working in a fast-paced and fluid environment, and thrives on learning and acquiring deep expertise in our tools and process • Excellent communication and presentation skills (verbal and written) • Ability to manage multiple priorities in a fast-paced environment with minimal supervision. • Bachelor's degree or equivalent experience preferred