Mail Services Manager at Brightkey, Inc

• Salary Range: $55,000 - $65,000 annually
• Company offers Medical, Dental, Vision and additional insurance options
• Participation in company 401k program
• Paid holidays and paid time off

• On-site in Clayton, MO
• Monday through Friday (first shift/full-time)
• Daily Schedule: 8:00am 5:00pm (may vary)

• 35 years of experience in mailroom, facilities, or office services management.
• Experience working in a mailroom, including sorting, screening, and metering mail and packages.
• Prior supervisory or team leadership experience required.
• Experience in a large corporate or multi-department office environment preferred.
• Excellent customer service skills and the ability to work with a high degree of professionalism.

• Strong leadership and communication skills
• Excellent organizational and time management abilities
• Proficiency with office and mailroom technologies (postage meters, tracking systems, Microsoft Excel and Outlook)
• Retail and/or POS (point of sale) experience is preferred but not required
• Ability to lift and move packages up to 75lbs as needed

• Supervise and support a team of mailroom, reception, and administrative staff.
• Provide training, coaching, and performance feedback to ensure high-quality service delivery.
• Schedule and assign daily tasks to ensure coverage and workflow efficiency.
• Foster a positive, customer-focused team culture.

• Oversee all incoming and outgoing mail, packages, and courier deliveries.
• Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.
• Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).
• Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.

• Manage front desk operations, including receptionist coverage and visitor management.
• Coordinate office administrative tasks, such as meeting room logistics, document handling, and general clerical support.
• Support internal departments with special mailings, shipping projects, and event logistics as needed.

• Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.
• Identify opportunities to improve efficiency and service quality through process or technology enhancements.
• Maintain compliance with company policies and confidentiality standards.

• Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.
• Provide backup coverage for reception or administrative tasks when necessary.
• Oversee and manage operations of the company store.

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Compensation details: 55000-65000

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